Office Policy

Financial, Insurance, & Cancellation Policy

The fees for a consultation and/or treatment are due on the day of service. The fee for your endodontic treatment will be based on the extent of treatment. During your visit, we will discuss the probable number of visits, their length, and the fees involved.

At Wells Endodontics we make every effort to provide you with high-quality endodontic care and convenient financial options. For those patients with dental insurance, our office participates with many insurance providers. Prior to the initial visit, we will obtain a breakdown of your benefits from your insurance carrier.  Please note that we can only give you an ESTIMATE and not a guarantee of payment by your insurance company.  Your insurance considers benefits based on the frequencies and limitations set up by your employer when the policy was underwritten.  We ONLY give estimates according to the benefits quoted to us by your insurance company.

As a courtesy to all patients, we will be glad to accurately fill out your insurance claim and submit it to your insurance provider.  We will wait no more than 60 days for your insurance company to process claims.  Please realize that if the amount the patient's insurance provider reimburses is less than the estimated amount, the patient will be responsible for the difference.  For any reason your insurance company does not pay, you will assume responsibility for this balance.  Once all the claims are received, you will receive a statement.  This will be due within 10 days of receipt.  If there is a credit after ALL insurance claims have been processed, a refund check will be mailed to you.

Any unpaid balance, including unpaid insurance claims, will be assessed an interest charge of 1% each month until the balance is paid in full.  This will apply to accounts over 90 days past due.  Any unpaid balances that are not paid within 120 days will be referred to a collection agency.  Please note that if you are sent to collections, you will become responsible for any cost (collection fee) that incurs in trying to collect this unpaid balance.  Once you have been sent to collections, no payments will be accepted by this office directly.

There is a $30 fee assessed for all returned checks.

Payment of services for the treatment of minors is the responsibility of the accompanying adult.

For your convenience we accept cash, check and credit cards (Visa, MasterCard, Discover, or American Express). We also offer payment plans through Care Credit. 

We require a 24 Hour Notice to cancel your scheduled appointment.  A missed appointment or cancellation with less than 24 Hour Notice, will result in a $95 charge.